Troubleshooting

Monitor Issues

I'm not seeing any matches

• Check your logic: Ensure you haven't accidentally created an impossible AND condition (e.g., Subreddit is "python" AND Subreddit is "golang"). A post can only be in one subreddit at a time.
• Check keywords: Verify that your keywords are spelled correctly and that you haven't enabled "Case Sensitive" or "Whole Word" unnecessarily.
• Reddit Latency: Remember that matches can take a few minutes to appear.

I'm getting too much noise

• Use Exclusions: Add TitleContainsNoneOf or AuthorIsNoneOf conditions to filter out common irrelevant posts.
• Scope your subreddits: Instead of monitoring all of Reddit, limit your monitor to specific subreddits where your topic is most discussed.

Delivery Issues

Webhooks are not arriving

• Verify URL: Ensure your webhook URL is correct and publicly accessible.
• Check Secret: Make sure the secret in Redd matches the one your server is using for verification.
• Server Logs: Check your server logs for incoming POST requests. Redd expects a 2xx status code.

Not receiving email digests

• Check Spam: Look in your spam or junk folder for emails from Redd.
• Unseen Matches: Redd only sends emails for new, unseen matches. If you are active on the dashboard, you may not receive an email.
• Settings: Ensure "Email Notifications" is toggled ON in the monitor settings.

Account and Billing

AI Filtering is not working

• Credit Balance: Check your dashboard to ensure you have a positive AI Credit balance.
• Instruction Clarity: If the AI is rejecting matches you think it should approve, try making your instruction more explicit.

Login issues

• OTP Email: If you aren't receiving the login code, wait a few minutes and try again. Ensure you are using the same email address you signed up with.
• Browser Cookies: Ensure your browser allows cookies, as they are required to maintain your session.

Still need help?

If you're encountering an issue not covered here, feel free to reach out to our support team through the dashboard.